Accompany will gladly refund purchases within 14 days of the delivery date.
Merchandise may be returned for store credit for up to 30 days after the delivery date.
To be eligible for a refund or an exchange, items must be unused, unwashed, and in the same condition as they were received. Return shipments must be postmarked within 30 days of receipt of your RMA number to be eligible for a refund.
All items on SALE, purchased using an additional promotional discount code, are FINAL SALE and cannot be returned or exchanged.
Please do not send your purchase back to the artisan or manufacturer. Accompany cannot process returns sent back to manufacturers.
If you wish to return or exchange your order:
- Email firstname.lastname@example.org to receive an RMA number and return shipping label
- Affix the label to the original or different packaging & drop off your return at any USPS location
Once your return is received, we will contact you by email to let you know the status of your refund. Once confirmed, your refund will be credited to the original method of payment, less an $8.95 return shipping fee.
Accompany is not liable or responsible for loss or damage incurred by the carrier or upon delivery. We are unable to offer refunds or replacements for lost packages – inquiries about compensation for lost, stolen, or damaged packages should be directed to your selected postal carrier. We apologize for any inconvenience.
Items may be exchanged within 30 days of the original delivery date. Due to the handmade nature of many of our products, imperfections and natural variations are commonplace. Unfortunately, we can only accept exchanges due to sizing issues or defects. Each item purchased may be exchanged only once. Subsequent attempts will be treated as returns and are subject to the same policies.
Please include in your email to email@example.com the reason for your exchange, any sizing issues, and/or any other information we will need to process your request.
Accompany will gladly accept international returns following the same policies above.
Once your return is received we will contact you by email to let you know the status of your refund. Once confirmed, your refund will be credited to the original method of payment, less the cost of return shipping. Unfortunately we cannot offer flat fee return shipping on international exchanges at this time.
Accompany is not responsible for paying any import duties or customs fees for international shipments.