Accompany works directly with artisans around the world. While most global goods ship from our headquarters in New York, select products might come directly from the workshop itself. In either case, orders are processed within 2 business days (usually faster), and dispatched to you as soon as available. Most goods ship within 5 business days and are delivered to destinations within the continuous 48 United States within 10 business days. Custom orders, large quantity, and any orders coming from multiple locations might be shipped later or in multiple packages, at our discretion.

Orders coming directly from us can be expedited, within reason and at additional cost. Please be aware that not all of our artisans are able to expedite orders. 

Once an order has been dispatched, we are unable to alter or revise carrier service. In select instances, modifications might be made to the delivery address. While in transit, Accompany and our global network of artisans is unable to assist with any information not provided by the carrier.

In the instance of lost or stolen packages, please contact us for help. We will do our best to replace your order and file claims with the associated carriers. The final decision on claims rests with the carrier alone and we have no influence on the outcome or timing of those processes.

For other questions or concerns about our shipping services, please contact us by emailing orders@accompanyus.com.